We ended up needing the ring resize and one minor repair and were assisted by both Neli and Su Su (who was very friendly and informative)! The return shipping instructions were very clear and included so much helpful information. It also included in appraisal packet, cleaner, ring bag, etc. The ring came very well packaged with at least three boxes to protect the ring. With being a more expensive package, it needed a signature for the delivery, and with our funky work schedule we had it delivered to a FedEx store for storage until I could come pick it up. The videos in different lighting were SO helpful narrowing down the right sapphire for us. Other sites that sell gemstones or other sapphires don't provide as much information regarding the specific stone. Throughout our whole experience, the site was very accessible and transparent regarding the steps needed to buy our ring. Once we nailed down a few details, the communication switched to just myself and Neil for the ordering process. My fiancé was involved within the initial few conversations, as every sapphire is so unique. Neli Maduwanthi helped us through the design and ordering process and was very kind, helpful, and professional. We are very happy that we went with the Natural Sapphire Company for our engagement ring!
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